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SOURCE Marketo, Inc.
The "Rated Outstanding North America Assisted Support" designation highlights the strength of Marketo's customer care operations
SAN MATEO, Calif., Jan. 3, 2018 /PRNewswire/ -- Marketo, Inc., the leading provider of engagement marketing software and solutions, today announced that its support organization has achieved a "Rated Outstanding North America Assisted Support" certification for the third consecutive year. The certification from the Technology Services Industry Association (TSIA), the leading association for technology and services organizations, recognizes that Marketo meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Marketo participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Marketo's support organization and processes, customer satisfaction scores, reviewing important procedures, and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Marketo's assisted support processes exceeded industry benchmarks. The designation is further evidence that Marketo customers can rely on the company to deliver superior customer service including how it effectively handles phone, email, and online support submissions.
"Marketo is honored to become one of the few companies who has received this remarkable honor for three consecutive years," said Patricia Lughezzani, group vice president, customer support and advocacy, Marketo. "Marketo is dedicated to providing marketers with the best-in-class customer support to help them effectively engage with their customers and increase revenue for their organizations."
"These outstanding companies have demonstrated award-winning levels of dedication to innovation within key areas of technology and services," said Thomas Lah, executive director, research, TSIA. "Their commitment to success should serve as an inspiration to other technology services business across the industry, and we are proud to acknowledge their achievements."
Marketo, Inc., offers the leading Engagement Platform that empowers marketers to create lasting relationships and grow revenue. Consistently recognized as the industry's innovation pioneer, Marketo is the trusted platform for thousands of CMOs thanks to its scalability, reliability, and openness. Marketo is headquartered in San Mateo, CA, with offices around the world, and serves as a strategic partner to large enterprise and fast-growing organizations across a wide variety of industries. To learn more about the Marketo Engagement Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketing Nation®, visit www.marketo.com.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.
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